Start a Return or Exchange
Because luxury begins with how you're treated
At Haute Globetrot, each piece is chosen with intention—crafted slowly, made to last, and meant to be loved. But if something isn’t quite right, we promise to make it right.
Use our Returns Portal to begin.
For personalized help: hello@hauteglobetrot.com
1 | Personalized Fit Check
(Before You Order)
We're proud to offer personalized sizing support to help ensure your fit is right the first time.
Our team will personally review your selections and reach out if anything seems off.
It’s better for you, and better for the planet.
2 | U.S. Returns – Free with Protected Checkout
We’ve partnered with Redo to offer free returns and exchanges for customers who select Protected Checkout at purchase.
Didn’t select Redo? You can still return your item—just note that the return shipping cost will be deducted from your refund.
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All U.S. returns must be initiated within 14 days of delivery
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Items must be unworn, unwashed, and returned in original packaging
3 | International Returns
We gladly accept returns from around the world, though shipping is not included.
Please use your preferred carrier and clearly mark your package:
“Return – No Commercial Value”
For the best experience, we encourage using our personalized fit-check (see Section 1) before you order.
4 | Exchange Tips
Need a different size or color sooner?
We recommend placing a new order and returning the original.
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Refunds are typically processed within 5–7 business days of inspection
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Many customers receive their replacement before the return is even complete
5 | Damaged or Defective Items
If your item arrives damaged or flawed:
Once approved, you’ll receive:
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A full refund or free replacement
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A prepaid return label (or approval to keep the item, if applicable)
6 | Return Conditions
To be eligible for return, items must be:
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Unworn and unwashed
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In original packaging or return pouch
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Shipped back within 14 days of delivery or return approval
7 | Non-Returnable Items
For hygiene, ethical, and handling reasons, the following are final sale, unless damaged:
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Custom or made-to-order items (e.g. Kente Jackets which support local design education and emergency medical supplies)
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Oversized artisan pieces (e.g. Riad Chairs, Antique Centennial Rugs - we are available through email and chat to provide additional photos, measurements, information on provenance and history prior to purchases)
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Cosmetics and skincare
8 | Our Ethos: Mindful Returns
We work with artisans in small batches.
Every return affects more than logistics—it touches craftsmanship, community livelihoods, and the planet.
We’re always here to help you make a thoughtful choice, and to ensure each piece is truly right for you.
Still Have Questions?
📩 hello@hauteglobetrot.com
💬 Live chat available at the bottom right of your screen
Because true luxury isn’t just in the piece—it’s in how you’re cared for.